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eMedicine BD ("we", "our", or "us") operates the eMedicine BD mobile application ("App"). This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
When you use our app, we may collect:
- Name
- Phone number
- Email address (if provided)
- Delivery address
- Ordered medicines and items
- Order history
- Payment-related information (if applicable)
We may automatically collect:
- App usage behavior (screens visited, actions taken)
- Crash logs and performance data
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve app performance and user experience
- Send order updates, notifications, and important alerts
- Ensure app security and prevent fraud
Analytics and Third-Party Services
We may use Firebase (by Google) for analytics and performance monitoring.
- Usage behavior
- Crash reports
- Approximate location (via IP)
Data Sharing
We may share limited data with:
- Delivery partners (for order fulfillment)
- Payment service providers (if applicable)
Data Retention
We retain your data only as long as necessary:
Data Deletion
You can request deletion of your data by contacting us at support@emedicinebd.com
Upon request:
- Your data will be deleted within 7–30 days
- Some data may be retained if required by law
Data Security
We implement appropriate security measures to protect your data, including:
- Secure data storage
- Restricted access to authorized personnel only
- Protection against unauthorized access and misuse
Your Rights
You have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of your data
- Withdraw consent at any time
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions or concerns about this Privacy Policy, we're here to help.
support@emedicinebd.com